Refund policy

Custom Orders
All custom orders, such as decorated apparel, cannot be returned unless the merchandise is defective or we made an error during the decoration process.

DISAL Branded Apparel
For DISAL branded apparel, we have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@disalcustom.com. Please note that returns will need to be sent to the following address: [879 Russell Ave Suffield CT 06078]

All returns will be handled on an individual basis.  Not all items will qualify for a full refund.

You can always contact us for any return question at info@disalcustom.com.

Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns/exchanges on sale items, gift cards, or custom apparel.

Refunds
If eligible for an exchange or a refund, we will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at info@disalcustom.com.